Privacy Policy
Last updated: January 2025
1. Information We Collect
When you make a booking, we collect your name, email address, phone number, nationality, dietary requirements, medical notes (if provided), and emergency contact details. This information is necessary to manage your tour booking.
2. How We Use Your Information
We use your personal information to:
- Process and manage your tour booking
- Send booking confirmation and pre-departure information
- Contact your emergency contact in case of emergency
- Comply with legal obligations
3. Payment Processing
Payment processing is handled by Stripe, Inc. We do not store your credit card or payment details. Please refer to Stripe's Privacy Policy for information on how they handle your payment data.
4. Data Retention
We retain booking data for a maximum of 7 years as required by Italian accounting law. After this period, your personal data is permanently deleted.
5. Your Rights (GDPR)
Under the General Data Protection Regulation, you have the right to access, correct, or delete your personal data. To exercise these rights, contact us at privacy@viafrancigenawalks.com.
6. Contact
Data Controller: Via Francigena Walks Srl, Via Francigena 1, 53100 Siena, Italy. Email: privacy@viafrancigenawalks.com